Terms and Conditions

Please review our terms and conditions prior to making your booking

Check-in/out: Available from 2pm on the day of arrival. Check-out is 10am on the day of departure. Early check-in and /or check-out is by arrangement.

Changes in reservation: Any extension to a booking is subject to availability of rooms. Earlier departure than the reserved date will not result in a refund.

Cancellation & Refund Policy: All cancellations must be via email [email protected]

Cancellation fees for accommodation at Alpine Chalets are charged on the following basis per booking: 
  • Within 7 - 0 days of your stay: 100% of booking
  • Within 8 -10 days of your stay: 50% of booking
  • Prior to 10 days of your stay: your deposit is refunded less 10% for administration costs.

Please note: Special events and promotional room rates/offers - a no cancellation policy applies, which means, no refunds or changes permitted other than term extensions which are subject to availability and management approval. Refunds will only be made to the credit card debited for the original transaction. These cancellation fees are not negotiable, therefore we recommend that you purchase travel insurance.

Special offers, in conjunction with Adrift Tongariro are based on 2 Adults twin share, minimum 2 nights stay with Alpine Chalets. Accommodation is subject to availability. Children are classified 12 – 16 years old. Younger children must be approved by Alpine Chalets before booking.  

Alpine Chalets special offers, in conjunction with Adrift Tongariro tours, offer a great discount off our standard product offer. To enable this discount whilst we are happy to offer free postponement, we cannot offer a refund. For your benefit, it is essential you communicate with Adrift Tongariro 2 days prior to your arrival at Alpine Chalets in regard to your Adrift Tongariro guided tour. 

At this time, Adrift Tongariro will offer its best interpretation of the forecasted conditions for the day of your tour, but this is a forecast and thus is not guaranteed. Adrift Tongariro reserves the right to cancel and postpone the tour on the morning of the tour. If the tour is cancelled and postponed subsequent to your arrival at Alpine Chalets, there is no refund or postponement of your accommodation. 

If for any reason you want to or need to alter the date of this package deal for up to 1 year from the check-in date, then you can postpone your booking up to 48 hours prior to check-in date with Alpine Chalets, this must be via email [email protected]. No refunds will be given. For Adrift Tongariro’s full terms and conditions click here

Smoking: This is a smoke free complex. Please smoke outside and away from open windows, doors and other guests, especially children. In the event of someone having smoked in the room we will engage a specialist cleaning company. We reserve the right to charge such costs and any resulting loss of income to the registered guest. 

Strong Odour Foods: We ask our guests to refrain from cooking strong odour foods (shellfish, fish, cabbage, curries) in their apartment/room. If an apartment/room is left uninhabitable after check-out due to strong odour we reserve the right to charge the guest a cleaning fee.

General: Visitors are permitted at the management’s discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property. All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the Alpine Chalets, will be charged to the registered guest. 
Weather: We are unable to take responsibility for the weather and any impact it may have have on your travel plans. We recommend travel insurance for all travellers.

Pets: Assistance dogs, such as guide dogs, hearing dogs, and dogs for those who are disabled, are permitted. Otherwise, we do not allow pets at the Alpine Chalets.

General Terms for all bookings:

  1. You must provide proof of identification - driver's licenses and passports are suitable.
  2. Full payment must be made prior to your stay at the Alpine Chalets. You may pay on the day or prior to your arrival.
  3. We will require your contact details including: Your name, address and phone number.
  4. Any damage, theft or loss to your guest room, or any other area of the property, during your stay will be billed to the guest.
  5. The Alpine Chalets has 12 units. The size and layout of each room may differ from the pictures shown on this website.
  6. Late checkouts will incur a fee of up to one night's accommodation.
  7. If you do not arrive on the day of your booking, the booking will be considered to be a cancellation and 100% of the room cost will be charged. No refunds are issued in the event of this outcome.
  8. Please inform staff at the Alpine Chalets if you are unhappy with the accommodation or the quality of service provided. Our staff will do what we can to to ensure your stay is a pleasant one.

We look forward to you staying with us